Privacy Policy Effective Date: October 11, 2025 Smiling Faces Collision & Auto Repair (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in connection with our website, services, and in-person interactions. By accessing our website or using our services, you consent to the practices described herein. 1. Information We Collect a. Personal Information: We may collect personal information that identifies you, including but not limited to: Name, address, phone number, and email address Vehicle information, license plate, and insurance details Payment information (processed securely via Zelle, Nowcom, U.S. Bank, or other financial institutions) Other information provided voluntarily through forms, estimates, bookings, or communications b. Non-Personal Information: We may automatically collect non-identifying information, such as: IP addresses, browser type, device information Website usage data and analytics through tools such as Google Analytics and Facebook Pixel Cookies and similar technologies to improve user experience 2. How We Use Your Information We use your information for the following purposes: To provide repair, registration, and other automotive services To process payments and manage transactions To communicate regarding estimates, appointments, promotions, and updates To improve our website, services, and customer experience To comply with legal obligations and prevent fraud 3. Disclosure of Information We may share your information with: Third-party service providers and payment processors for service fulfillment and payment processing Law enforcement or regulatory authorities as required by law Other parties in connection with business transactions, mergers, or acquisitions We do not sell, rent, or trade your personal information to third parties for marketing purposes. 4. Payment Information All payment information is processed securely through our banking partners and payment processors. We do not store your full payment credentials on our servers. Transactions are encrypted to ensure confidentiality and integrity. 5. Cookies and Tracking We use cookies and tracking technologies to analyze website traffic, improve functionality, and deliver relevant advertising. You may disable cookies through your browser settings; however, some features of our website may not function properly. 6. Your Rights If you are a California resident, you may have the right to: Access the personal information we hold about you Request deletion of personal information, subject to legal or contractual obligations Opt out of marketing communications To exercise your rights, please contact us at CS@SmilingFacesCollision.com . 7. Security We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure. 8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page indicates the last revision. We encourage you to review this policy periodically. 9. Contact Us For questions, concerns, or requests regarding your personal information, please contact: CS@SmilingFacesCollision.com Smiling Faces Collision & Auto Repair 7101 Jurupa Ave., Ste. 17 Riverside, CA 92504